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Privacy Policy

Privacy Policy

Last updated: April 8th, 2024

We respect your right to privacy. This Privacy Policy explains how we, urbanlife (PT. Urban Digital Media, and our affiliates, “we”, “us” or “our”) collect, store, use, process, retain, transfer, disclose and protect your personal information. This Privacy Policy applies to all users of our website (https://urbanlife.id) and services, unless covered by a separate privacy policy.

If you have any questions or concerns about our use of your personal information, please reach us through the contact details provided at the bottom of this Privacy Policy.

1. Personal information that we collect

We collect information which identifies or can be used to identify, contact, or locate the user or device to whom the information relates to (personal information). Personal information includes, but not limited to, name, address, date of birth, occupation, phone number, e-mail address, bank account detail, gender, photo, nationality, identification (including KTP, SIM or Passport) or other government issued identifier. The personal information that we collect may be provided by you directly or by a third party (for example when you use our service, contact us, or provide your personal information to us). We may collect information in various forms and for different purposes (including the purposes permitted under the applicable law).

Information obtained from you directly

When you use our website, you have to provide us with the relevant information as may reasonably be required by us in order to use the service, for example :

If you use our website as a user, you will need to provide us with the information based on the service that you seek.

If you utilize or when a payment or transfer is made through the electronic payment facility provided by us, if you are the payer or sender, you will provide us with the information related to the utilization, payment or transfer, including but not limited to the transfer and/or payment receiver details, the amount of payment made and the details of the payment card or account used (such as the type, the issuer, the holder’s name, the identification number and the expiration date) as applicable.

Information collected whenever you use our service or visit our website

Whenever you use our service or visit our website, we may collect certain technical data concerning your usage such as, internet protocol (IP) address, information as web pages previously or subsequently viewed, duration of every visit/session and other device’s information including information regarding the manufacturer, model and operating system of the device that you use to access our website.

Whenever you use our service or visit our website, certain information may also be collected on an automated basis using cookies. Cookies are small application files stored on your computer or mobile device. We use cookies to track user activity to enhance user interface and experience. Most mobile devices and internet browsers support the use of cookies; but you may adjust the settings on your mobile device or internet browser to reject certain cookies. Your mobile device and/or internet browser would also allow you to delete any cookies that have previously been stored at any time. However, doing so may affect the functionalities available on our website.

If you utilize or when a payment or transfer is made through the electronic payment facility provided by us, we may collect certain information related to your source of fund (such as the payment card used or your bank account details), transaction history, invoice and phone number details.

Information collected from a third party

We may also collect your personal information from a third party (including our partners and any others who cooperate with us and collect your personal information and/or provide services on our behalf). In such cases, we will only collect your personal information for or in conjunction with the purposes for which such third party is engaged or the purposes of our cooperation with such third party (as the case may be).

Information about third party that you provide to us

You may provide us with personal information related to other third party individual (including personal information related to your spouse, family members, friends, or other individuals). In this case, you will need their consent beforehand (please see “Acknowledgement and Consent” below for further information).

2. The use of your personal information that we collect

We may use your personal information that we collect for any of the following purposes as well as such other purposes as permitted by the applicable law (“Purposes”) :

If you are a user, we may use your personal information to :

  • identify you as a user;
  • facilitate or enable any verification as we may in our discretion consider necessary before the service is provided to you;
  • enable us to provide you with the services that you have booked;
  • process and facilitate your bookings and payment transactions made by you, including where applicable, transactions made through the payment card or bank account used;
  • notify you of any transactions or activities occurred on the website;
  • communicate and send you the information in relation to the use of the website;
  • process and respond to the enquiries and feedback received from you;
  • maintain, develop, test and enhance the website to meet your needs and preferences as a user;
  • monitor user activities and behavior and analyze demographic data including trends and usage of the services available on the website;
  • offer or provide services from our affiliates or partners;
  • send you the information about special offers or promotions, advertisement, vouchers and surveys to improve the services provided.

We may also use your personal information generally and reasonably to :

  • perform associated business processes and functions;
  • monitor the use of the website as well as to manage and improve the performance, development, user experience and the functions of the website;
  • provide assistance and resolve any technical difficulties or operational problems in relation to the use of the website or the services provided;
  • create statistical information and analytical data for the purpose of product development and commercial partnership;
  • detect, investigate and prevent any fraudulent, unauthorized, prohibited or illegal activities;
  • allow us to comply with our obligations under any applicable law, including but not limited to reporting, filing and conducting audit checks.

3. Share of your personal information that we collect

a. We may disclose or share your personal information with our affiliates and other parties for any of the following purposes as well as such other purposes as permitted by the applicable law :

  • if you are a user, then the purpose is to allow our affiliates or other parties to provide the service to you on our behalf;
  • if required by the applicable law (including but not limited to reporting, filing and conducting audit checks), then the purpose is to perform the tasks as specified in that law;
  • if required, requested or instructed by the government authorities, then the purpose is to ensure the business run follows the regulations specified in the government policy or applicable law;
  • if there is a legal process in any form between you and us, or between you and another party relating to the services provided, then the purpose is for that legal process;
  • if there is any verification that we or our partners may consider as required before we provide the service to you, then the purpose is for the verification process;
  • if we integrate our services with a third party’s platform, then the purpose is to assist us in obtaining your personal information and allow you to use our services from that platform;
  • if there is a situation or emergency situation that concerns about your safety or health, or public interest (whether you are a user or a service provider), we may share your personal information to the government authorities and/or other institutions which the purpose is to deal with that situation, follow the government policies, for public safety and any other purposes related;
  • if there is a financing or acquisition of all or a part of our business by or into another company, merger or restructuring, then the purpose is to follow the regulations or policy applied if the disclosure or share of your personal information is required in the process;
  • the disclosure or share of your personal information to our affiliates, then the purpose is for them to help us in providing the service to you or operating our business.

b. We will not lease nor sell your personal information.

c. If the personal information is not needed to be associated with you as an individual, then we will strive to remove such association before disclosing or sharing the information.

d. Other than as mentioned above, the disclosure or share of your personal information is possible to be done once we have notified you and received your consent to disclose or share the information.

4. Storage of your personal information

a. Your personal information will only be held as long as it is required to fulfill the purpose of the collection of such information or as long as such retention is required or authorized by the applicable law. We will stop storing your personal information or remove the association of the personal information with you as an individual as soon as it is deemed that the collection of such personal information is no longer required either for business purposes or to comply with the applicable law.

b. Please bear in mind that some of your personal information might be stored by other parties including the government institutions for certain purposes. In the case where we share your personal information to the government institutions and/or other institutions that have a cooperation with us, you agree and acknowledge that the storage of your personal information by those institutions will follow their respective policy on data storage and we shall not be liable for this data storage. You also agree to release us as well as our partners and/or affiliates from and against any or all expenses, losses, damages, liabilities and claims that occur which directly or indirectly caused by any unauthorised storage of your personal information.

c. We will comply with all the applicable laws and regulations and put all reasonable efforts to ensure that our partners, affiliates and/or third party service providers provide a level of protection equivalent to our commitment in this privacy policy.

5. Protection to your personal information

We will put all reasonable efforts to protect and secure your personal information against the use, collection, disclosure or access done by unauthorized parties in which those actions are against the law. We understood that the information transmission through the internet is not completely safe. We will put our best efforts to protect your personal information, but you also acknowledge that we cannot guarantee the accuracy or integrity of any personal information that you send through the internet, nor we can guarantee that such personal information will not be modified, destroyed, intercepted, accessed or disclosed by unauthorized parties due to the factors that are out of our control.

6. Amendment of and permission to see your personal information

a. In accordance with the applicable law, you may request to us to be given permission to see your personal information, which is in our authorization and possession, and correct your personal information by contacting us directly.

b. We have the authority to reject your request to be given permission to see your personal information, which is in our authorization or possession, or correct some of or all of your personal information if allowed by any applicable law, including if your personal information contains a reference to other individual or party or the reason of the request that you submitted to us is for an irrelevant matter.

7. Amendment of this privacy policy

We may review and amend this privacy policy from time to time based on our sole discretion to ensure that this privacy policy is in accordance with our future developments and/or changes in the applicable law. If we decide to change this privacy policy, we will notify you through a public notification published on our website. You agree that you are responsible to regularly review this privacy policy to obtain the latest information about our data processing and protection, and by continuing to use or access our website and the services that we provide after any changes made to this privacy policy, then it will be deemed as your agreement to this privacy policy and all changes thereto.

8. Your acknowledgment and agreement to this privacy policy

a. By agreeing to this privacy policy, you acknowledge that you have read and understood this privacy policy and agree to all of its terms. You agree and give your consent to us to process, use, disclose, share, collect or store your personal information in accordance with this privacy policy.

b. In the case where you provide us with the information about other individual related to your personal information (e.g. information about your spouse, family member or friend or other individual), you guarantee and declare that you agree on behalf of and have obtained the consent from that individual for us to process, use, collect and disclose the personal information of that individual.

c. You may cancel your agreement to any disclosure, collection or use of your personal information by us at any time by giving us a written notification along with a reasonable reason through our contact details listed in this privacy policy. You may no longer be able to use our services if you cancel your agreement. After we receive the notification to cancel your agreement towards the disclosure, collection or use of your personal information, we will inform you about the possible consequences of such cancellation so that you can decide whether you still want to cancel your agreement.

9. Unspecified data

We may use or disclose the personal information provided with all identifiers removed, thus the data, alone or in conjunction with any other available data, cannot be associated with or identify any individual.

10. Marketing and promotional activities

We may send you promotional messages, advertisements, or direct marketing through email, short message service (SMS), telephone or social media. You may choose not to receive such marketing and promotional messages at any time by contacting us through our contact details listed in this privacy policy. Please note that if you choose not to receive marketing and promotional messages from us, we may still send you the non-promotional messages, such as the information related to our service that you used, receipt of payment or the service selected.

11. Third party’s platform

Our marketing materials and website may contain link to the website and/or social media managed by a third party and any information they collect based on your visit to the third party’s website and/or social media will be collected and used by the third party in accordance with their privacy policy. We do not control nor take responsibility of the third party’s website and/or social media as well as the use, disclosure, collection or management of the data and information by the third party. Please read the privacy policy along with the terms and conditions applied by the third party to find out how they use and collect your personal information.

12. Contact us

If you have any questions about this privacy policy or any other inquiries, you may reach us through our contact details below :

Email :

For this privacy policy and general inquiries : info@urbanlife.id

For advertisements : ads@urbanlife.id

Phone :

For this privacy policy and general inquiries : +62 (0) 816 919 812

For advertisements : +62 (0) 816 919 812