Policy and Procedure

Complimentary :

• welcome drink upon arrival.
• wi-fi internet connection in the room.
• 1x free shuttle service to and from Ubud center (Ubud town).
• free to use hotel’s bicycle (based on availability).

Check-in and check-out time :

• check-in time starts from 2:00 p.m.
• check-out time is on or before 12:00 noon.

Cancellation and no show policy :

• a reservation will be marked as “no show” and charged for the full reservation amount if you do not arrive or check-in on the arrival date and no prior notification given.
• cancellation made maximum before 7 days prior to your arrival, no cancellation fee will be applied.
• cancellation made within 7 days prior to your arrival, 1 night cancellation fee will be applied.

Child policy :

• infant is considered at 0 to 5 years of age.
• child is considered at 6 to 11 years of age.

Reservation procedure and policy :

• the reservation submitted is not guaranteed and subject to room availability. Once the reservation has been submitted, you will receive a notification email stating your reservation submission and details and at this stage, we have not charged you nor payment has been made to us. We will confirm your reservation within 1 day (1×24 hours) and notify you through an email. Shall the room is available and confirmed for your selected date, you will receive a payment link in the email sent to you and the payment needs to be made within 1 day (1×24 hours) after the email is sent to you, otherwise, the reservation will not be processed and the room will be released.
• other expenses not included in the reservation during your stay at the hotel will be paid by you directly to the hotel following the hotel’s policy.
• should you wish to extend your stay, you need to make a new booking for the extension of your stay through our website and it is subject to room availability.